Service Desk Analyst - Braeside, Vic

In this role, you’ll be supporting end-users across multiple sites and systems, including laptops, desktops, mobile devices, Windows OS, Office 365, and Active Directory. You’ll need to be hands-on, solving IT issues both remotely and on-site, ensuring minimal disruption to users. You’ll also be required to have your own transport for flexibility, as you may need to visit additional sites with travel costs covered.

We’re after someone proactive, self-motivated, and comfortable making decisions. You’ll be confident working independently and know when to collaborate with the wider IT team. Bonus points if you’re cybersecurity-focused - we’re driving a security-first approach, and we’d love for you to contribute to this strategy!

What You’ll Do:

• Provide on-site and remote IT support, troubleshooting issues and ensuring quick resolutions.
• Administer Active Directory and Microsoft 365, managing user accounts and access controls.
• Deploy and manage IT assets (laptops, monitors, etc.).
• Deliver top-notch customer service, ensuring user satisfaction remains a top priority.
• Contribute to a security-first approach by integrating cybersecurity into all technical decisions.

What You’ll Need:

• 3+ years of experience in IT support, with expertise in Windows desktop, Office 365, Active Directory, and basic networking.
• Strong problem-solving skills, able to resolve complex issues efficiently.
• Excellent communication skills—whether you’re explaining tech issues to colleagues or less technical users, you can make it easy to understand.
• Proactive, self-motivated, and comfortable working both independently and as part of a team.
• A valid driver’s license and own transport for site visits (travel costs are covered).

Why This Opportunity?

• Competitive salary package: $80k – $85k Inc Super
• On-site role based in Homebush, with flexibility to travel to other locations when required.
• Work in an exciting technical environment with new projects and cutting-edge tech.
• Career growth opportunities with support for learning and professional development.

Melbourne (Braeside main location) based candidates only.
If you’re someone who loves taking ownership of IT challenges, thrives on problem-solving, and has a cybersecurity mindset, we’d love to hear from you!
Hit ‘Apply’ and let’s chat about your next move.