Customer Success Manager

Are you ready to lead the charge in driving customer success for a dynamic and innovative company? This client is seeking a passionate and driven Customer Success Manager to join the team based in Melbourne or Sydney. team.

As a key player in the APAC organisation, you will be instrumental in onboarding new customers, optimising the utilization of SaaS tools, and ultimately driving revenue growth. 

What will I be doing day to day in this role?

• Lead efforts to onboard, expand, and retain the customer base, fostering strong, impactful partnerships.
• Engage closely with customers to support transformative workplace changes and drive their business success.
• Act as a trusted advisor and advocate for change within customers’ organizations, championing best practices.
• Serve as the customer advocate, collaborating with Product, Development, Marketing, and Sales teams to align on customer needs.
• Regularly assess client health and develop proactive strategies to prevent churn.
• Identify customers who may not be fully utilizing the product and proactively reach out to create customized action plans that ensure they achieve maximum value.

Preferred Requirements:

• Demonstrated experience in customer success, account management, or a similar client-facing role.
• Minimum two years experience as a Customer Success Manager (CSM)
• Background in B2B SaaS 
• Excellent written and verbal communication skills
• Tech-savvy with a startup mindset, thriving in a dynamic, fast-paced environment
• Collaborative team player who values feedback, idea-sharing, and continuous improvement
• Strong work ethic, integrity, and a drive to succeed
• Positive attitude, empathy, and high energy

To be considered, follow the prompts or send your resume directly to paul.dimond@certusrecruitment.com