Principal Health & Safety Consultant - Customer Succes

Principal Health & Safety Consultant - Customer Succes
London - Hybrid
£60-65, Base + Executive Benefits
  
Our client is a leading provider of software and professional services designed to manage risk, compliance, and safety. With an extensive client base spanning both public and private sectors, they offer a comprehensive portfolio of professional support and software/SaaS services for large-scale projects. Known for their high performing teams and collaborative culture, they currently have an immediate opening for a Principal Health & Safety Consultant.
  
Principal Customer Succes Consultant Responsibilities:  

• Implement and Deliver Projects: Lead the implementation of client projects and programmes, ensuring alignment with high-level advocacy and adherence to best practices.
• Design and Oversee Systems: Develop and improve safety management systems, predictive analytics, and configurable digital software enterprise platforms to achieve client success.
• Client Relationship Management: Act as a trusted advisor, maintaining regular communication with clients, conducting gap analyses, and preparing business review reports to meet strategic and operational goals.
• Technical and Strategic Support: Provide technical guidance to lead consultants, prepare detailed scopes and methodologies, and respond to technical concerns to ensure smooth implementation.
• Health and Safety Expertise: Assist with the creation and delivery of health and safety objectives, including risk management advice, system audits, and compliance strategies.
• Client Engagement: Host regular client meetings to discuss requirements, project progress, and contract performance, ensuring a proactive approach to problem-solving and issue resolution.
• Proposal Development: Prepare and document technical requirements, client proposals, advisory papers, and detailed plans for execution.
• Collaboration and Communication: Work closely with internal teams, including software support, sales, and technical staff, to align deliverables with client objectives.
• Product Demonstration and Feedback: Stay updated on product developments, demonstrate software capabilities, and provide feedback to improve services and solutions.
• Strategic Account Management: Manage multiple client accounts simultaneously, developing and retaining portfolios while ensuring alignment with broader client objectives.

Principal Customer Succes Consultant Skills, Traits, and Experience:  

• Professional Qualifications: Hold relevant qualifications in Health & Safety and fire safety, with membership in recognized industry bodies such as CMIOSH or MIIRSM.
• Extensive Experience: At least 10 years in a client-facing advisory role, including expertise in programme-level health, safety, and fire safety initiatives; in-house experience is a plus.
• Strategic Thinking: Demonstrate a strategic, results-driven mindset with the ability to simplify complex issues and influence client decision-making.
• Technical Proficiency: Proficient in tools such as Microsoft Word, Excel, PowerPoint, and Office 365, with the ability to prepare impactful presentations and reports.
• Relationship Building: Build and maintain professional relationships with clients and colleagues to ensure effective collaboration and delivery of goals.
• Multi-tasking and Prioritization: Skilled in managing multiple client accounts simultaneously in a fast-paced environment while addressing broader client impacts.
• Problem-Solving Abilities: Proactively identify client challenges, pre-empt issues, and develop tailored solutions.
• Effective Communication: Strong ability to articulate ideas, convey complex information clearly, and simplify it for diverse audiences.
• Proposal Development Expertise: Experience in preparing proposals, briefs, and methodologies for complex assignments.
• Drive for Excellence: A passion for delivering high-quality client service, building portfolios, and maintaining a "gold standard" in all deliverables.

Principal Customer Succes Consultant Rewards:  

• Competitive base salary of £60-65.
• Excellent benefits package, including opportunities for professional development.
• Generous PTO.
• Hybrid working model.
• Collaborative and supportive work environment.
• Innovative and game-changing solutions.

Certus Recruitment Group is a well-established and experienced specialist consultancy providing sales, marketing, and IT recruitment services. We serve the technology sector across the UK, Europe, North America, and Australia.
  
If you're ready to take your career to the next level and make a significant impact, apply now!