Lead Health & Safety Consultant - Customer Succes

Lead Health & Safety Consultant - Customer Succes
London - Hybrid
£50-55, Base + Executive Benefits

Our client is a leading provider of software and professional services designed to manage risk, compliance, and safety. With an extensive client base spanning both public and private sectors, they offer a comprehensive portfolio of professional support and software/SaaS services for large-scale projects. Known for their high performing teams and collaborative culture, they currently have an immediate opening for a Lead Health & Safety Consultant.
  
Lead Customer Succes Consultant Responsibilities:  

• Project Implementation: Lead the execution of client projects and programmes, delivering high-quality results aligned with best practices.
• Analytics and Reporting: Design and deliver management reports, predictive analytics, and business review documents to support client objectives.
• Health and Safety Leadership: Develop, oversee, and implement health and safety management plans, ensuring customer success and regulatory compliance.
• Process Improvement: Conduct gap analyses and identify opportunities for process improvements, system enhancements, and better management practices.
• Technical Documentation: Prepare and manage technical requirements, client proposals, schedules, and detailed methodologies for project execution.
• Client Communication: Act as a trusted advisor, maintaining clear and effective communication with clients, simplifying complex matters, and addressing technical concerns.
• Strategic Advisory Support: Provide strategic and day-to-day decision support, including corporate management advice, system auditing, and implementation guidance.
• Stakeholder Engagement: Build and maintain strong professional relationships with clients, colleagues, and internal teams to ensure alignment and successful outcomes.
• Innovation and Feedback: Stay informed on new features and product launches, delivering demonstrations and feedback to improve capabilities and client satisfaction.
• Customer Success: Facilitate regular client meetings to discuss needs, ensure smooth contract management, and proactively address issues before they arise.

Lead Customer Succes Consultant Skills, Traits, and Experience:  

• Relevant Qualifications: Hold or be working towards recognized certifications in Health & Safety or fire safety (e.g., CMIOSH, MIIRSM, or Cert IOSH).
• Experience: Minimum 5 years in a client-facing role advising on health, safety, and fire safety programmes; in-house experience is advantageous.
• Strategic Thinking: Demonstrate a strategic, goal-oriented mindset with the ability to lead and manage delivery programmes effectively.
• Communication Skills: Simplify complex topics for diverse audiences through clear, articulate communication and compelling presentations.
• Adaptability and Learning: Exhibit a quick ability to learn new topics and adapt to different client needs and scenarios.
• Client Relationship Management: Proven ability to build and maintain successful client portfolios, delivering gold-standard services and solutions.
• Proposal Development: Experience in preparing detailed proposals, advisory documents, and project briefs for complex assignments.
• Proactive Problem Solving: Manage clients proactively, preempting issues and delivering tailored solutions to meet broader objectives.
• Technical Proficiency: Proficient in software systems like Word, Excel, PowerPoint, and Office 365 to support client deliverables.
• Passion for Excellence: A results-driven, ambitious mindset with a desire to succeed and consistently exceed client expectations.

Lead Customer Succes Consultant Rewards:  

• Competitive base salary of £50-55.
• Excellent benefits package, including opportunities for professional development.
• Generous PTO.
• Hybrid working model.
• Collaborative and supportive work environment.
• Innovative and game-changing solutions.

Certus Recruitment Group is a well-established and experienced specialist consultancy providing sales, marketing, and IT recruitment services. We serve the technology sector across the UK, Europe, North America, and Australia.
  
If you're ready to take your career to the next level and make a significant impact, apply now!