Customer Success Manager - LegalTech Solutions

Customer Success Manager - LegalTech Solutions
Location: London – Hybrid
Salary: £36-48k Base, £45-60k OTE + Excellent Benefits
 
Our client, a rapidly growing and well-funded tech start-up, is revolutionizing the LegalTech market with its innovative product. With successful operations in the UK and US, they are on the cusp of significant expansion. They are now seeking a dynamic Customer Success Manager to join their London team.
 
Customer Success Manager Key Responsibilities:

• Customer Liaison: Serve as the primary point of contact for a growing portfolio of customers.
• Strategic Partnership: Work with customers to identify goals, drive adoption, and promote growth.
• Customer Health Checks: Conduct regular assessments to identify and mitigate renewal risks.
• Onboarding & Training: Set up, onboard, and train new accounts to ensure smooth adoption.
• Query Management: Handle customer queries and requests efficiently.
• Retention Maximisation: Focus on retaining customers by addressing their needs and concerns.
• Awareness & Advocacy: Increase product awareness and advocate for its benefits.
• Product Opportunities: Identify and introduce new product opportunities to customers.
• Collaboration: Work closely with internal teams to deliver a seamless customer experience.

Customer Success Manager Required Skills and Experience:

• Educational Background: Degree educated with a strong customer focus and high energy levels.
• Professional Experience: Minimum of 2 years in a customer success role, preferably in a tech environment.
• Sector Exposure: Experience or academic exposure to the legal sector is highly desirable.
• Problem-solving: Strong analytical and problem-solving skills.
• Team Player: Positive, goal-driven, and able to work effectively in a team.
• Communication: Exceptional communication and organizational skills.
• Adaptability: Ability to multitask, prioritize, and adapt in a fast-paced environment.
• Entrepreneurial Mindset: Demonstrable business acumen, strong negotiation skills, and a flair for entrepreneurship.
• Process-oriented: Focused on process improvement and efficiency.

Customer Success Manager Rewards and Benefits:

• Competitive Salary: Base salary of £36-48k.
• Attractive OTE: First-year OTE of £45-60k.
• Generous Benefits: Additional executive benefits.
• Work Environment: Dynamic and vibrant working environment.
• Flexible Working: Hybrid working model (3 days in office).
• Career Growth: High growth potential within the company.

Certus Recruitment Group is a well-established and experienced specialist consultancy providing sales, marketing, and IT recruitment services. We serve the technology sector across the UK, Europe, North America, and Australia.
 
If you are ready to take your career to the next level and make a significant impact, apply now!