Client Success Manager

Client Success Manager
London, EC2
Perm or 12 month maternity cover contract available
42.5k Base, 10% Bonus + Excellent Benefits
  
We’re excited to represent a dynamic organisation revolutionising workforce management in healthcare. Their cutting-edge technology empowers healthcare providers to streamline scheduling and improve operations, transforming how organisations and their staff collaborate.
  
Our forward-thinking client is leading the way in workforce technology. Their platform combines innovation and AI to simplify complex scheduling needs, saving significant resources and positively impacting lives within the healthcare sector.
  
What sets them apart is their vibrant culture and mission-driven team. With a diverse and inclusive environment, employees thrive through clear career progression and a strong feedback culture. The company supports collaboration and innovation, with a modern office space and hybrid working model offering three core office days for teamwork.
  
As a Client Success Manager, you’ll play a pivotal role in ensuring that specialist clients get the best possible experience. You’ll be responsible for growing engagement and usage of the platform across your client base while maintaining strong client relationships. From onboarding new clients to identifying growth opportunities, your expertise will shape our clients’ journey.
  
Client Success Manager responsibilities:  

• Client Relationship Management – Own and manage relationships ensuring successful activation and ongoing engagement.
• Growing Engagement – Drive increased usage of the platform across your client base.
• Renewing & Retaining Subscriptions – Ensure high client retention by delivering exceptional service and value.
• Delivering Best-in-Class Service – Be a trusted partner to clients, ensuring they receive outstanding support.
• Identifying Growth Opportunities – Expand services within your region, including some upselling across your portfolio.
• Stakeholder Engagement – Build and maintain relationships with key stakeholders across a varied client base.

Client Success Manager skills, traits, and experience:  

• Experience in Client Success, Account Management, Project Management, or Sales.
• Proven ability to build and maintain client relationships while delivering client-focused solutions.
• Strong verbal and written communication skills – able to break down complex ideas clearly.
• Data-driven mindset – ability to analyse performance metrics and identify trends.
• Familiarity with CRM tools (e.g., Salesforce, HubSpot) is a plus.

Client Success Manager rewards:  

• A generous base salary of 42.5k
• 10% bonus
• An excellent benefits package (pension match, etc.)
• Great working environment
• Career progression with regular reviews
• Health and wellbeing account
• Learning and development account
• Flexible working 

Certus Recruitment Group is a well-established and experienced specialist consultancy providing sales, marketing, and IT recruitment services. We serve the technology sector across the UK, Europe, North America, and Australia.
  
If you are ready to take your sales career to the next level and make a significant impact, apply now!