Implementation Engineer
- Houston
- Permanent
- Permanent IT
- NRj31-1576675
- 31/01/2025
Implementation Engineer
Houston - Onsite
80-90k Base + Excellent Benefits
As a Series A start-up, our client leverages best-in-class AI to drive enterprise communications.
They currently have an exciting opening in Houston for an Implementation Engineer. This role is ideal for a problem-solver who thrives on customer interactions and enjoys working with cutting-edge SaaS products.
Customer Success Engineer responsibilities:
If you are ready to take your career to the next level and make a significant impact, apply now!
Houston - Onsite
80-90k Base + Excellent Benefits
As a Series A start-up, our client leverages best-in-class AI to drive enterprise communications.
They currently have an exciting opening in Houston for an Implementation Engineer. This role is ideal for a problem-solver who thrives on customer interactions and enjoys working with cutting-edge SaaS products.
Customer Success Engineer responsibilities:
- Implementation & Onboarding – Guide customers through installation, onboarding, and optimal system usage.
- System Maintenance – Ensure the functionality and stability of the system for customers.
- Technical Support – Serve as the primary technical point of contact, troubleshooting and resolving issues.
- Customer Relationship Management – Cultivate strong technical relationships throughout the entire customer lifecycle.
- Project Management – Convert business requirements into working solutions while managing timelines and milestones.
- Issue Escalation – Identify and escalate critical issues to internal teams for resolution.
- Product Expertise – Stay updated on new features and capabilities to support internal teams and customers.
- Sales Support – Assist in product demonstrations and provide technical insights to prospective customers.
- Education – Bachelor's degree in a STEM-related field.
- Experience – Minimum 3 years in an implementation, technical support or customer success role.
- SaaS Implementation – Experience working with B2B SaaS solutions.
- Cloud & Automation – Familiarity with cloud services and automation tools.
- Technical Skills – Ability to diagnose, troubleshoot, and document technical issues effectively.
- Customer-Facing Skills – Strong communication and relationship-building skills.
- Problem-Solving – Proactive approach to identifying and resolving technical challenges.
- Bonus Skills – Experience in software engineering, quality assurance, or customer service roles is a plus.
- A base salary of 80-90k dependent upon experience
- Medical and dental coverage
- Generous PTO
- Amazing offices with fitness centre, wellness rooms and more
- Free breakfast
- Work-life balance
- Numerous other benefits and incentives
If you are ready to take your career to the next level and make a significant impact, apply now!