Implementation Engineer

Directors
  • Houston
  • Permanent
  • Permanent IT
  • NRj31-1576675
  • 31/01/2025
Implementation Engineer
Houston - Onsite
80-90k Base + Excellent Benefits
  
As a Series A start-up, our client leverages best-in-class AI to drive enterprise communications.
  
They currently have an exciting opening in Houston for an Implementation EngineerThis role is ideal for a problem-solver who thrives on customer interactions and enjoys working with cutting-edge SaaS products.
  
Customer Success Engineer responsibilities:  
  • Implementation & Onboarding – Guide customers through installation, onboarding, and optimal system usage.
  • System Maintenance – Ensure the functionality and stability of the system for customers.
  • Technical Support – Serve as the primary technical point of contact, troubleshooting and resolving issues.
  • Customer Relationship Management – Cultivate strong technical relationships throughout the entire customer lifecycle.
  • Project Management – Convert business requirements into working solutions while managing timelines and milestones.
  • Issue Escalation – Identify and escalate critical issues to internal teams for resolution.
  • Product Expertise – Stay updated on new features and capabilities to support internal teams and customers.
  • Sales Support – Assist in product demonstrations and provide technical insights to prospective customers.
Implementation Engineer experience, skills, and traits:  
  • Education – Bachelor's degree in a STEM-related field.
  • Experience – Minimum 3 years in an implementation, technical support or customer success role.
  • SaaS Implementation – Experience working with B2B SaaS solutions.
  • Cloud & Automation – Familiarity with cloud services and automation tools.
  • Technical Skills – Ability to diagnose, troubleshoot, and document technical issues effectively.
  • Customer-Facing Skills – Strong communication and relationship-building skills.
  • Problem-Solving – Proactive approach to identifying and resolving technical challenges.
  • Bonus Skills – Experience in software engineering, quality assurance, or customer service roles is a plus.
Implementation Engineer rewards:  
  • A base salary of 80-90k dependent upon experience
  • Medical and dental coverage
  • Generous PTO
  • Amazing offices with fitness centre, wellness rooms and more
  • Free breakfast
  • Work-life balance
  • Numerous other benefits and incentives
Certus Recruitment Group is a well-established and experienced specialist consultancy providing sales, marketing, and IT recruitment services. We serve the technology sector across North America, the UK, Europe, and Australia.
  
If you are ready to take your career to the next level and make a significant impact, apply now!
Contact us